Privacy Policy

Last updated December 07, 2025

This Privacy Notice for Lonsdale Restoration ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://lonsdalerestoration.ca
Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@lonsdalerestoration.ca.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Your Information?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do We Make Updates to This Notice?
How Can You Contact Us?
How Can You Review, Update, or Delete Your Data?

What Information Do We Collect?

In Short: We collect personal information that you provide to us and some information automatically when you use our Services.

Personal Information You Disclose: We collect information you voluntarily provide, such as your name and email address. We do not collect sensitive personal information (e.g., racial origin, religious beliefs).

Information Automatically Collected: When you visit our site, we may collect device and usage data like your IP address, browser type, operating system, and how you interact with our website.

Google API: Our use of Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements.

How Do We Process Your Information?

In Short: To provide, improve, and administer our Services, communicate with you, ensure security, and comply with the law.

We process your information to:

Deliver requested services (e.g., emergency restoration support)
Respond to your inquiries and provide customer support
Send administrative or marketing communications (you can opt out anytime)
Post testimonials (with your permission)
Protect our Services from fraud and abuse
Improve our offerings based on usage trends
Comply with legal obligations

What Legal Bases Do We Rely On?

In Short: We only process your data when we have a valid legal reason—such as consent, contractual necessity, legal compliance, or legitimate business interests.

In limited cases under Canadian law, we may process information without consent—for example, during emergencies, fraud investigations, or when required by court order.

In Short: Only with trusted vendors, service providers, or in business transfers—with safeguards in place.

We may share data with:

Data analytics and ad networks (e.g., Google Analytics)
Marketing and retargeting platforms
Order fulfillment and communication tools

We may also share information during mergers, acquisitions, or with business partners offering co-branded services.

Do We Use Cookies and Other Tracking Technologies?

In Short: Yes—for functionality, security, analytics, and personalized advertising.

We use cookies, pixels, and similar technologies to enhance your experience. Third parties (like Google) may also place cookies for analytics and ads.

Google Analytics: We use Google Analytics (including Demographics and Interests Reporting). You can opt out at:

How Long Do We Keep Your Information?

In Short: Only as long as necessary—unless legally required to retain it longer.

Once we no longer need your data for business or legal purposes, we delete or anonymize it. If stored in backups, it’s securely isolated until deletion is possible.

How Do We Keep Your Information Safe?

In Short: We use strong technical and organizational measures—but no system is 100% secure.

We implement reasonable safeguards, but you acknowledge that data transmission over the internet carries inherent risk. Please use our Services only in secure environments.

Do We Collect Information From Minors?

In Short: No—we do not knowingly collect data from children under 10 (or the legal age in your jurisdiction).

Our Services are not directed at minors. If we learn we’ve collected data from a child under 18, we’ll delete it promptly. Contact us at info@lonsdalerestoration.ca if you believe this has occurred.

What Are Your Privacy Rights?

In Short: Depending on your location (e.g., Canada), you may access, correct, delete, or restrict processing of your data.

You may have the right to:

Request a copy of your personal information
Correct inaccuracies or request deletion
Object to or restrict processing
Withdraw consent (without affecting prior lawful use)

To exercise these rights, submit a data subject access request or email us at info@lonsdalerestoration.ca.

Controls for Do-Not-Track Features

In Short: We respect your preferences—but no universal DNT standard exists yet.

Most browsers allow you to enable “Do Not Track” (DNT). While we support user choice, due to the lack of an industry-wide standard, we may not always honor DNT signals unless stated in a future update.

Do We Make Updates to This Notice?

In Short: Yes—we update this policy to stay compliant with laws.

Changes will be noted by an updated “Revised” date. For material changes, we’ll notify you via our website or email. We encourage you to review this policy periodically.

How Can You Contact Us About This Notice?

Email: info@lonsdalerestoration.ca
Mail: Lonsdale Restoration, North Shore, Canada

How Can You Review, Update, or Delete the Data We Collect From You?

In Short: Submit a data subject access request to exercise your rights under applicable law.

Depending on your jurisdiction, you may request access, correction, or deletion of your personal information. Contact us to initiate this process.

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