Frequently Asked Questions
Answers to common questions about water, fire, flood and mold damage restoration for homeowners in the North Vancouver and Greater Vancouver area.
Yes. You can call or WhatsApp us any time, day or night, for urgent water, fire, flood or mold issues. (604) 986-4081
It depends on your location and traffic, but in many cases we can arrive the same day, and often within hours for emergencies.
We serve North Vancouver, West Vancouver, Vancouver, North Burnaby, Burnaby and Coquitlam. If you’re nearby, contact us and we’ll let you know how quickly we can get to you.
If it’s safe to do so, turn off the water at the source, avoid using electrical outlets near the water, and keep children and pets away from affected areas.
We can provide photos, documentation and clear descriptions of the work performed to support your claim, and we’re happy to speak with your adjuster if needed.
In most cases, you can stay in your home while we work. For larger projects, we’ll explain any areas that may be temporarily off-limits and discuss your options.
Drying time depends on how much water was involved, the type of materials and ventilation. Many projects take between 2–5 days of active drying.
Mold can affect air quality and damage building materials. If you see visible mold or smell something musty, it’s best to have it inspected and addressed properly.
Our primary focus is on homeowners and residential properties, but we may also be able to assist small strata or rental units. Contact us to discuss your situation.
For most restoration projects, we provide a free initial assessment and estimate. We’ll let you know in advance if a more detailed inspection is required.
We handle water, flood, fire, smoke and mould damage, as well as related repairs such as drywall, flooring and ceiling work.
Yes. If you already have a contractor you trust, we can focus on the mitigation and drying portion and provide documentation for your contractor.
We stand behind the quality of our work. If you have concerns after a project is completed, contact us and we’ll review the issue with you.
Only your insurance provider can answer that question definitively. We recommend speaking with your agent or broker about how a claim may affect your policy.
You can call or WhatsApp us at (604) 986-4081 or fill out the contact form on our website. We’ll respond as soon as possible.